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Document Guidance
The call center supports customer service personnel to communicate with customers in real time over the phone, and is suitable for scenarios that require personalized services, such as customer consultation, business processing, complaint handling, etc.Based on enterprise system integration methods and agent management needs, we provide the following three access methods:
API interface guide
The call center provides three docking solutions. The following are the differences between the three interface types. You can choose according to your needs.
Agent Side-CC SDK
Call Center
Applicable scenarios
- Agents can make calls directly from within the internal system without needing to switch systems.
- Especially suitable for scenarios requiring quick deployment and fast dialing.
Definition
Embed the call capability into the company's existing CRM/business system in the form of SDK. Customer service can dial with one click in a familiar work interface, and call records are automatically synchronized.
Support interface
Agent Terminal-Desk Phone
Call Center
Applicable scenarios
- Suitable for traditional mobile phone dialing modes
Definition
Register the IP phone to the platform and make calls through mobile phone/third-party operator network.
Support interface
Management Side
Call Center
Applicable scenarios
- Automatically assigns call answering tasks, eliminating waiting time for agents.
- Especially suitable for scenarios with large agent teams and high agent management requirements.
Definition
Implement call task strategy formulation and agent-side management.
Support interface
How to get started quickly?
Call Center-CC SDK
Embed call capabilities into the existing system, dial with one click, and automatically synchronize calls, which is suitable for fast online and high-frequency outbound call scenarios.
Call Center-Desk Phone
Using IP phones to make calls through the operator's network is suitable for scenarios where you are accustomed to traditional dialing methods and pursue stable calls.
Call Center-Management Side
Intelligent task allocation and agent management, automatically assign call tasks, and efficiently manage agent teams, suitable for large-scale teams and refined operation scenarios.